WARRANTY AND SERVICE
The Xcelerator Group has experience in systems and solutions for a variety of aftermarket functions, including Warranty Claims, Service Dispatch, Call Center Operations, Parts Management, and Service Contract Administration.
Warranty Claims and Dispatch System
Members of the Xcelerator Group team led the development and deployment of a full-scale service supply chain management for consumer goods industries. Functions of this system included Warranty Claims, Service Dispatch, Parts Management, and Contractor Management as well as extensive analytics and analysis systems.
Large Retailer
The Xcelerator Group team led the effort for a large nationwide retailer to take in-house their after-market services, specifically in terms of system implementation and testing.
High End Appliance Manufacturer
The Xcelerator Group team provided consulting support for a high-end appliance manufacturer as they rolled out an in-house extended warranty system.
Extended Warranty Insurance Company
The Xcelerator Group team supported an Extended Warranty Insurance company in their attempt to rollout a new system for managing their core business.
International Appliance Manufacturer
The Xcelerator Group team analyzed an International Appliance Manufacturer’s North American call center operations to help streamline and improve processes and provided a series of recommendations to reduce customer wait times, improve interaction with the offshore team, and provide consistency of service across the various groups.
Experienced. Proven. Partners in Success.
